Theme Install FAQs & Troubleshooting

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• COMMON PRE-INSTALL QUESTIONS ▾
• I lost my theme download link. Where can I get it?
• I tried downloading my products, but the link had expired.
• I didn’t receive .zip files with my purchase. How do I install?
• The theme file I uploaded didn't work.
• WordPress isn't showing me an "Add Theme" button.
• I don't see the "Appearance" tab in my WordPress dashboard. Where do I upload the theme?
• I want to use my products on a different website/domain name.
• Unable to update my EmPress theme and/or plugins
• INITIAL SETUP QUESTIONS ▾
• How do I begin theme install and customization?
• Resolving the Customizer error "There has been a critical error on your website."
• I installed my theme and the images are all the wrong size or too small.
• I've switched themes, and none of my posts have featured images anymore.
• Why do my images look blurry?
• I see elements from my old theme on my new theme. What should I do?
• After theme install, previous post and page content shows only shortcodes
• I've uploaded the theme and none of the demo content is here!
• The setup issue I'm having isn't listed here.