The theme file I uploaded didn't work.

First, check that you did not accidentally unzip your theme files. The file sent to you in your purchase receipt is a .zip file—it should not be unzipped! You should upload the entire .zip file into WordPress has described in the theme documentation. 

One other thing to check—by chance, did you happen to download your theme .zip file in Safari? If you downloaded your themes and plugins using the Safari browser, it automatically unzips the files for you. 

To get the .zip file you need to upload your theme, there are a couple of options:

1. Re-download in a different browser.    We recommend Google Chrome, but any browser other than Safari should work. You may access your download files any time from the My Account link at the top of our website. When you login, you will see a tab for your previous purchases. To re-download files, click on the View Details and Downloads link. Then, find the file name, right click, and select "Save Link As." This will prompt you download the .zip file again!

2. Zip the files on your computer.  Since you’re using Safari, we assume you’re on a Mac computer. You can easily zip the files back up yourself on a Mac. First, open a new Finder window and find your downloaded files. Next, right-click on the folder and choose “Compress.” If you don’t have right-click functionality enabled on your mouse, you can click on the folder, then go to File > Compress in the top left menu. That's it!

If you DIDN'T download your .zip file in Safari and used another browser (such as Google Chrome) and are still having issues, please submit a support ticket at and we can continue troubleshooting for you!